Careers

Updated 1/10/2018. Inquire: careers@sagescience.com

Sage Science, privately owned and located in Beverly, MA, is a fast paced, start-up biotechnology firm that develops and markets automated sample preparation instruments and consumables for genomic research and molecular diagnostics.

We have 2 positions open:

1. Applications Manager:

Job Responsibilities

We are looking for an Applications Manager to oversee a team of research associates with a wide range of responsibilities, including customer technical support, training, testing new products, developing protocols and workflows. This team will also work closely with R and D to test, validate and commercialize new products.

This is an office based position, but may require occasional travel to customer locations and trade shows.

Experience and Skills

  • A Bachelors or Masters Degree in a life sciences field is required. Preference will be given to candidates with supervisory, technical customer service and product development experience.
  • A minimum of 5 years of research experience in academic or industry research.
  • Working knowledge of NGS sequencing workflows, standard molecular biology techniques such as DNA/RNA purification, PCR, electrophoresis of nucleic acids, and recombinant DNA techniques.
  • Must be proficient in Word, Excel, Outlook and CRM systems (NetSuite experience is helpful).
  • Excellent communication skills and the ability to manage multiple priorities a must.
  • The candidate should enjoy hands-on, creative, laboratory work in a team environment.

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2. Technical Support Specialist:

Job Responsibilities

  • Deliver high quality customer support by responding to technical inquires from customers, distributors and our field sales team.
  • Troubleshoot customer issues to completion. Use CRM to record and manage case queue.
  • Perform routine final QC tests on instruments and consumables before shipment.
  • Provide bench work assistance to the R&D and product development teams.
  • Provide feedback on customer issues to R&D, marketing and sales.
  • Conduct web-based training sessions as needed. Create documentation to be used for training, support and marketing. This may include FAQs, tech support notes, web site content, etc.

This is an office based position, but may require occasional travel to customer locations and trade shows.

Experience and Skills

  • A BS degree in a life science field is required. Preference will be given to candidates with technical customer service and product development experience.
  • 2 – 5 years of bench top experience, especially with electrophoresis and next-gen sequencing sample prep, is preferred. The candidate should have a working knowledge of standard molecular biology techniques such as DNA/RNA purification, PCR, electrophoresis of nucleic acids, and recombinant DNA techniques.
  • The candidate should enjoy hands-on, creative, laboratory work in a team or self-directed environment. Written and verbal communication skills are essential.
  • Must be proficient in Word, Excel, Outlook and CRM systems (NetSuite experience is helpful)

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