Updated 8/11/2015. Inquire: firstname.lastname@example.org
Technical Support Representative – Beverly, MA
Sage Science develops laboratory tools used in DNA sequencing sample preparation. Sage is located in the Cummings Center, Beverly, MA
Sage Science is seeking an office based technical support professional with a strong scientific background. This is a temporary position covering an individual who will be on maternity leave. There is a possibility to convert to an additional full time position.
Answer incoming technical calls. Troubleshoot customer issues to completion. Use CRM to record and manage case queue.
Perform final QC test in instruments and cassettes before shipment.
Provide feedback on customer issues to R&D, marketing and sales.
Create documentation to be used for training, support and marketing. This may include FAQs, tech support notes, web site content, etc.
This position is an office based position, but may require travel to customer locations and trade shows.
An advanced degree in biology is required. 2 – 5 years of bench top experience, especially with electrophoresis and next-gen sequencing sample prep, is preferred.
The successful candidate must be able to work in a fast paced, self-directed environment. Strong written and verbal communication skills are essential.
Must be proficient in Word, Excel, Outlook and CRM systems (NetSuite experience is helpful)